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Home > Learning > Rehab Explained > Can You Talk to a Loved One in Rehab?

July 27, 2025 By Chris Foy

Can You Talk to a Loved One in Rehab?

When you have a close friend or family member who struggles with addiction to drugs and alcohol, you might be at a loss for what to do once they enter rehab. Chances are good you’ve spent weeks, months or even years waiting for them to finally decide it’s time to deal with their substance abuse issues, and that can leave you with a host of conflicting emotions.

The amount of outside contact our patients here at FHE Health can have varies with each stage of rehab. Here’s what you need to know about how to find someone in rehab, what you can expect when contacting someone and the reasons behind potential restrictions on calls during our detox, residential treatment and outpatient partial hospitalization (PHP) and intensive outpatient programs (IOP) at FHE.

Contacting a Patient During Detox

Our medical detoxification program is a highly structured and closely supervised environment that gives patients the medical and psychological care they need to safely detox from alcohol, opioids, cocaine, heroin or any combination of prescription and street drugs.

While your loved one is in detox, they could experience a wide range of uncomfortable physical detox symptoms that could make them feel quite ill, but they’ll also be confronted with the flood of emotions that’s an inevitable part of getting sober.

During detox, it’s common for outside contact to be restricted to give the patient time to focus on themselves, their wellness and their goals once they enter the next stage of rehab. In some cases, patients may even be placed on a temporary “blackout” — a short period of time when they aren’t allowed to have any outside contact except in an emergency. This is something that would be discussed during intake and clearly communicated with the patient and their loved ones.

Family Contact During Residential Addiction Treatment

Once your friend or a family member has completed their detox protocol and moved into residential treatment, they’ll spend the next 21 to 90 days or more working hard to address the root causes of their addiction. Their days will be highly structured and filled with programs, classes and therapy sessions designed to help them learn the skills they need to understand their addiction, take responsibility for their own actions and start their recovery journey.

During the residential treatment component of the FHE program, we schedule set times daily for patient phone use so our patients can interact with friends and family members. It’s important to understand that at this point in the rehab process, your loved one will be focused on their own healing and recovery. They may come across as being disinterested in you and your family, or they may even choose to opt out of making phone calls for a while.

We also offer family workshop classes during treatment where patients and their loved ones can meet with a therapist to deal with conflicts, address concerns and learn how to resolve issues related to the addiction.

Contacting Friends and Family During Outpatient Treatment

Following completion of our inpatient treatment program, patients transfer to our outpatient addiction care program, which includes our partial hospitalization program and our intensive outpatient program.

At this stage of rehab, your loved one will have access to their own personal phone, and they’ll be free to make and accept calls whenever they aren’t participating in a class or session. Keep in mind that our outpatient patients continue to maintain a full, structured schedule, so the amount of time available for outside contact may be somewhat limited.

Respecting Boundaries During Rehab

One of the most common questions friends and family members ask about our patients here at FHE Health is whether they should reach out to their loved ones in rehab or simply wait for the patient to contact them.

Unfortunately, there’s no simple answer to this question.

Addiction is a complex disease that affects everyone close to the addict, and it often involves conflict, unhealthy communication patterns and negative behaviors. While your loved one is in treatment, they’ll be expected to identify the complex factors that led to their substance abuse, and they’ll be learning new ways to manage their emotions and interpersonal relationships.

Generally, social support is important for recovery. In fact, studies show that having a strong support network leads to improved outcomes from treatment for addiction. For some people, continuing to maintain their connections with loved ones while in rehab is highly beneficial.

However, other people undergoing treatment may feel differently. For them, working on their issues during treatment means they need space and time away from their outside lives. As a result, they may prefer to go no-contact during rehab.

If your loved one makes this decision, know that their desire for distance doesn’t mean they’re pushing you away, rejecting your support or even blaming you for their problems. It simply means they’re making the most of their time in treatment by focusing on themselves, their issues and what they can do to be successful once they leave rehab.

FAQs About Contact During Rehab

Learn more about maintaining contact with your loved ones in rehab by reviewing the answers to these common questions.

Can You Make Phone Calls in Rehab?
You can often make phone calls in rehab, but it will depend on the policies of the treatment center. At FHE Health, we designate time for daily phone calls during the inpatient portion of our program.
Can You Bring Your Phone to Rehab?
Whether you can bring a phone in rehab will depend on the rules of the program. At FHE Health, we permit those in our programs to bring their phones. We believe that having the comforts of home, including phones, helps those undergoing treatment feel connected and reduces feelings of isolation. However, if phone use inhibits your growth and participation in the program, our team will discuss the matter with you and work to find solutions.
How Long Is It Before You Can Contact Someone in Rehab?
At FHE Health, you can typically contact someone in rehab after the initial detox phase is complete. The average length of detox is around 5 days, but it may be longer in some cases.
What Should You Say to Someone in Rehab?
When talking to someone in rehab, express your love and support. Let them know that you’re proud of them for seeking help. If you’re not sure what to say, remember that it’s okay to simply listen and provide encouragement.
Can You Send Letters or Care Packages to Someone in Rehab?
Whether you can send letters or care packages to someone in rehab will vary based on treatment center policies. At FHE Health, patients can typically receive mail. However, some items are prohibited in care packages, such as food and drinks.
Who Can Help Me If I Need to Figure Out How to Find Someone in Rehab?
The process for how to find someone in rehab can be complicated. Treatment centers must prioritize the privacy of patients and typically can’t give out information without their permission.

If you’re trying to find someone in rehab, you can try to contact the treatment center directly. However, you may be told that the center can’t confirm or deny whether the person is currently there. In this case, you might ask the treatment center to let your loved one know you inquired about them if they’re there. Provide your contact information to be passed along to the person as well.

Need More Info About Contacting Your Loved One in Rehab? Call Us

At FHE Health, we know substance abuse and addiction impact the entire family. We’re committed to providing support to everyone through our cutting-edge, research-based addiction and mental health recovery programs. If you’re looking for information about how you can help your loved one while they’re in treatment for addiction issues, call us here at FHE Health.

Filed Under: Rehab Explained

About Chris Foy

Chris Foy is a content manager and webmaster for FHE Health with years of experience in the addiction treatment industry...read more

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