FHE Health Admissions

The first step in going to rehab is calling the treatment center and speaking with one of their admissions counselors— but not every facility is open, transparent and trustworthy in their admissions process. Learn what to expect when you call FHE Health, including why traveling for treatment is often a good choice….

The moment you contact FHE Health is when recovery begins— and with it, a happier and healthier life.

That said, we also know that seeking help for a mental health problem can be scary and that the rehab admissions process can seem overwhelming to contemplate. Whether you’re struggling with an addiction to drugs or alcohol or disabling symptoms of depression, PTSD, or another mental disorder, we want you to feel supported so that you can relax, knowing you’ve come to the right place for treatment and are in good hands.

What to Expect in the Admissions Process

For this reason, we’ve designed our rehab admissions process to be:

Simple and easily accessible
Our experienced admissions counselors will address your concerns, handle any insurance-related matters for you, and guide you through every step of the admissions process. They also are available 24/7 to take calls and answer any questions you might have— and, they work on site at our treatment facility, so are accessible in person upon your arrival to FHE Health.
Totally confidential
We are committed to protecting your health privacy at all times, and any call to our center is confidential. With substance abuse problems like heroin, cocaine or other illicit drugs, which can be especially sensitive, our pledge is confidential drug rehab that respects your right to treatment without fear of reprisal.
Open, transparent and trustworthy
Our admissions team will answer all of your questions honestly, with only the highest level of integrity, because we want you to get the treatment that best suits your needs. In addition, our admissions team is highly knowledgeable about addiction and mental health-related concerns. Many of our counselors have experienced these issues firsthand or have loved ones who have, so they understand and care about what you’re going through and will hold your hand throughout the admissions process. They also regularly stay in close touch with our medical and clinical teams.
Helpful to family and loved ones
Sometimes people call our center on behalf of a friend or family member, because they’re concerned that their loved one is in denial about their problem and refusing much-needed treatment— and because they need our advice and help. In these cases, our admissions counselors can assist with a phone intervention for your friend or family member.

Our Admissions Team

Our admissions team is highly experienced in the field of addiction and mental health. Many of them have their own story of recovery, so have firsthand familiarity with what you are going through. They also understand how devastating addiction and mental illness can be, and the importance of finding good medical and clinical care.

The mission of our admissions counselors is to help every person who calls our center to find the best-individualized treatment for their needs. That mission is also their passion: it’s the reason why they’re here to help you 24/7, seven days a week.

Meet each of our admissions team below.

  • Donny Martinelli
    Donny Martinelli
    Director of Admissions
  • Ralph Tenaglia
    Ralph Tenaglia
    Assistant Director of Admissions
  • Jeffrey Weinstein
    Jeffrey Weinstein
  • J.D. Page
    J.D. Page
    Professional Relations
  • Craig Ewing
    Craig Ewing
    National Outreach Liaison
  • Janet Gerhard
    Janet Gerhard
    Director of Public and Community Affairs

Common Concerns in the Admissions Process

Financial worries top the list of common concerns that we see among prospective patients. They worry about the cost of treatment and whether their insurance will cover it. This is especially true when treatment can involve multiple levels of care and multiple medical and clinical interventions, coverage for which can be confusing to determine on one’s own with any insurance company. Still, other callers worry about whether they’ll be able to afford treatment when they lack health insurance.

Our competent admissions team handles these sorts of questions so that you don’t have to. When you call our center for the first time, an admissions counselor will conduct a short evaluation (roughly 15-30 minutes) of your or your loved one’s addiction and behavioral health history. They will then collect your insurance and financial information. This allows them to verify your insurance benefits and confirm your co-pay amount.

If you don’t have insurance, an admissions counselor will be able to walk you through our flexible payment options, so that treatment is more affordable. In the event that finances remain an obstacle to receiving treatment at FHE Health, or your treatment needs fall outside the scope of the programs we offer, the admissions counselor will be able to point you in the direction of a rehab facility that can better meet your needs.

Main Steps in Our Admissions Process

1: Pre-Admission2: Customized Plan3: Insurance Benefits4: Traveling for Treatment

1. Brief Pre-Admissions Assessment – When you get in touch with our treatment center, an admissions counselor will first ask you some questions about your medical history. This brief intake assessment is designed to help us identify your individual treatment needs and determine your most appropriate level of care. Our admissions team will ask you about:

    • Any history of drug and/or alcohol abuse
    • Existing mental health concerns
    • Your medical history and any current medical issues
    • Your home and family environment
2. Customized Treatment Plan – These questions will help us begin to tailor a customized treatment plan based on your unique background and personal health needs. This step—the customization of our care to meet your individual needs— is a critical element of effective treatment, and continues after you arrive at our facility. That’s because we know, based on the research, that the more customized your plan of treatment, the better your chances of recovery.
3. Determining Insurance Benefits and Eligibility for Treatment – Once an intake assessment is complete and we’ve customized a plan of treatment for you, your admissions counselor will ask for some basic information appearing on your insurance card. They will then work with your insurance company to verify your benefits, ensure you receive maximum coverage for your plan of treatment, and determine what, if any, out-of-pocket expenses you’ll be responsible for (based on what your insurance will cover). We accept most major health insurance plans, and in many cases, insurance will cover all or most of the costs of treatment. If you don’t have insurance, we’ll apprise you of our financing options so that you can afford treatment.
4. Traveling to Our Facility – The next step in the admissions process involves traveling to our facility. (Traveling for treatment—as opposed to staying home for rehab—is often the better choice for your recovery, because it offers multiple benefits that rehab near home simply can’t provide.) Your admissions counselor will help you coordinate your travel plans. They’ll provide you with a checklist for rehab that will help you pack appropriately for your stay with us.

In the meantime, we invite you to familiarize yourself with our facility. Take a look around our treatment center by viewing photos of our facility. You can also get better acquainted with who we are and what we do by checking out our videos.

Our team is always happy to answer any of your questions!

Is an addiction or mental illness ruining your life? We’re here to help. Call us now to begin your recovery.

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