May 13, 2020
An Update Re: Our Response to COVID-19
We remain committed to keeping an open line of communication with you about how we are keeping our patients and staff safe. Some of you may be wondering if or how we are changing our operations, now that the state of Florida has gradually begun to reopen businesses and community organizations. We want you to know that FHE Health is exercising the same, high-level protocol for preventing the spread of COVID-19 that we’ve followed since the early days of the outbreak.
As a healthcare provider, we are an essential business—we’ve been fully operational throughout the pandemic. This means that nothing has changed with respect to the policies and procedures for preventing COVID-19 that we first enacted back in March. We are ensuring minimal patient exposure to viruses in the outside population. Our medical staff is regularly checking patients’ and staff members’ vital signs throughout the day. We are closely following the guidance of the Centers for Disease Control and Prevention (CDC) and our state and local officials.
And, we are thankful to be able to report that these policies have been highly successful at keeping patients and staff safe, healthy, and happy.
Meanwhile, we are also mindful of the tremendous stress and worrisome mental health symptoms that so many individuals and families are facing right now. We want you to know we are here for you. As a community partner, we are prepared to assist however we can. You can call us any time, day or night. Rest assured that one of our counselors will answer your call: 1-855-407-8724.
March 26, 2020
An Update Re: Our Response to COVID-19
Much has happened since we last updated you about how we are responding to COVID-19. During this turbulent time, we want to first take a moment to remember all those most affected by this crisis, from patients and families to the healthcare workers and first responders who care for them and the many Americans working in “critical industries” at this time. The mental health pressures are enormous right now, and we want to reassure you that we remain committed to serving as a trusted treatment resource— now more than ever.
Rest assured that we’ve been able to successfully implement high-level, infection control procedures and strict policies to ensure minimal patient exposure to any viruses in the outside population. Our medical staff is regularly checking patients’ and staff members’ vital signs throughout the day. These measures have been effective in helping us protect the health and safety of our patients and staff. We will continue to evaluate the effectiveness of these measures, make changes where needed, and keep you updated, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and our state and local officials.
The mental health repercussions of this global pandemic are only beginning to be felt. For individuals and families who are most affected, there is nothing worse than not being able to access trusted treatment when you need it most. We want you to know we are here to help you find the care you need. Our admissions counselors are available 24/7. Call us anytime. We are here to help.
March 13, 2020
How FHE Health Is Responding to COVID-19
During this unsettling time, we want to extend our heartfelt concern to the individuals and families who have been impacted by the virus. We want to assure you that we are continuing to monitor the Coronavirus outbreak and we are actively following the guidance of the Centers for Disease Control (CDC) in real time. The welfare of our staff and patients remains our utmost concern and is at the forefront of all of our policies and procedures.
We are taking every possible precaution to protect our staff and our patients and to keep our community free of the virus. We have therefore implemented high-level infection control procedures and have enacted strict policies to ensure that patients have minimal exposure to any viruses in the outside population. Our experienced and dedicated medical professionals are checking patients’ and staff-members vital signs regularly and vigilantly monitoring them for any first signs of illness.
These measures are part of an evolving plan to prevent the spread of COVID-19. We are staying in close communication with state, local and federal officials, so that we can monitor and manage any new, on-the-ground developments. We are prepared to respond quickly and effectively to protect our staff and patients. Their best interests are (and will remain) at the center of our decisions regarding how to respond to COVID-19.
Given the larger climate of fear and uncertainty over the Coronavirus, we wanted to end with a note of reassurance: We are here for you. We will continue to provide the high-quality treatment that our patients need, because we understand the human urgency of addiction and mental health disorders. These do not stop for Coronavirus. Neither will we. Our admissions counselors are available 24/7 to answer any questions. Please do not hesitate to call us if we can be of assistance in any way.